Andrew is a strategic, systems-oriented executive leader focused on designing and deploying innovative solutions for the many unique challenges that arise across the customer/consumer/employee experience. In his current role as head of enterprise design at Kraft Heinz, he is positioning design as a driving agent of organizational transformation.
Monday, December 4
US/Central from 10 :15 AM to 10 :45 AM ( 30 mins )
[Main Stage] The Customer & Employee Journeys - Architecting Connected Paths
We all know about the growing importance of the strategic intersection of the customer and employee experiences. We all know that happy and engaged employees make happy customers - and vice versa. In the age of digital-first engagement, accelerating product cycles, and an increasingly demanding - and budget-conscious - consumer, aligning the customer and employee experiences has never been more difficult while remaining challenging from an organizational design and transformation perspective. Join these brand leaders as they discuss how they have developed a framework to successfully align CX and EX, established clear metrics, and communicated measurable ROI to the C-Suite and board to drive the necessary organizational and culture transformation to align the customer and employee experiences.