Tuesday, December 5
US/Central from 12 :10 PM to 12 :30 PM ( 20 mins )
[Panel] Product Leadership & CX: The Product is The Experience
The product is the experience. All aspects of the customer journey are mission-critical and ensuring consistently superior customer service is the key to keeping your customers and maximizing lifetime customer value. But if the product is suboptimal from the jump in regards to the experience, everything else is moot. Join these product leaders as they discuss their approach to designing and creating superior, customer-centric experiences into the core product, how they continue to optimize these experiences over time by leveraging emerging technologies such as artificial intelligence, how they leverage relevant data to enhance product relevance and efficiency, and how they think about connecting the dots of the customer journey from the product leader's perspective.