As the Chief Experience Officer, Gautam's work includes building a personalized customer journey at each Bobby Jones Links’ property, developing a high-performing leadership team, and training the front-line staff to understand their true value in moving the bottom line through exemplary customer service. He leads the Jones University training program and is passionate about building employee and service-centric club cultures.
Gautam is the standard bearer for instilling Bobby Jones Links’ 17 service standards at all properties and educating team members on the company core purpose: to make a difference. Gautam also works with properties outside of his organization to create a cultural foundation driven by a core purpose, core values, and detailed service standards. His journey into the golf industry started as a caddy as a junior golfer. After graduating from Rutgers University, where he played on the golf team, he managed country clubs of all types before focusing on developing golf industry leaders and staff to be as passionate as he is about serving others.
Monday, December 4
US/Central from 11 :50 AM to 12 :00 PM ( 10 mins )
[Main Stage] Ten Good Minutes: How Bobby Jones Links Aligns Front Line Worker EX & The Customer Experience
Join Gautam Patankar, Chief Experience Officer at the golf course and resort hospitality management firm, Bobby Jones Links, as he discusses the critical synergy between front-line worker excellence, the customer experience and the bottom line. Learn about the company's unique CX >< EX framework which fosters an environment where employee engagement directly translates to exceptional customer interactions across a wide array of properties that feature a diverse set of customers. Don't miss this opportunity to explore the dynamic link between workforce performance and memorable customer experiences.