Joe Makston is a leadership & culture consultant, speaker, coach, and best-selling author. He served at Early Warning Services, the parent company of Zelle, where he held key roles as head of learning & development and employee experience. He initiated the company's first leadership development program, established a DEIB council and employee resource groups. He also designed and hosted annual leadership conferences, introduced employee recognition, performance management, and community impact programs. Prior to that, he served as director of contact center management, where, of his many accolades, he launched the Zelle Operations contact center.
Earlier in his career, Joe led teams at Bank of America, PNC Bank (Formerly BBVA), and served as a pastor. With a bachelor's degree in leadership, Joe focuses on equipping leaders and organizations with practical skills to make an impact in people's lives. He resides in Phoenix, AZ with his two kids.
Tuesday, December 5
US/Central from 3 :00 PM to 3 :45 PM ( 45 mins )
[Working Session] Navigating the Horizon: Leadership Imperatives in a Hybrid EX Ecosystem
The contours of leadership have evolved dramatically in the wake of a rapidly hybridizing work environment. This dynamic working session is a deep dive into the core leadership challenges posed by the hybrid Employee Experience (EX) landscape. As leaders grapple with novel complexities including remote collaboration, diverse team dynamics, and the seamless integration of virtual and physical workspaces, there's an urgent need to recalibrate strategies and cultivate new leadership competencies. Join this session to engage with expert facilitators, share insights, and collaboratively uncover innovative approaches to steer EX programs towards success in this uncharted territory. Through interactive discussions and collaborative problem-solving, participants will co-create a roadmap to inspire and empower leaders to excel in the hybrid EX ecosystem.