Mary Slaughter is a global human capital executive, consultant, executive coach and published author. She has held enterprise roles including CHRO, Chief Talent Officer, Chief Learning Officer, Chief Diversity & Inclusion Officer, Head of Employee Experience & Communications, as well as Managing Director in large consulting firms. Her career includes notable brands such as AT&T, Lucent Technologies, Deloitte, EY, Wachovia, SunTrust, The NeuroLeadership Institute and Morningstar. Based in Atlanta, she specializes in driving behavior change at scale including culture alignment, leadership and succession planning, workplace learning, and equity and inclusion. Mary brings in-depth practitioner experience to her work as well as the broad perspectives of management consulting. She serves as a Distinguished Principal Research Fellow with The Conference Board's Human Capital Center, focusing on Strategic HR. Mary holds an undergraduate degree in Psychology and Chemistry, a Masters in Communications and certification as an executive coach. She’s a private pilot, an avid international traveler, a choral singer and the mom of two amazing daughters.
Monday, December 4
US/Central from 12 :05 PM to 12 :25 PM ( 20 mins )
[Main Stage Panel] Integrating the Employee and Customer Experiences: A Lesson in Change Management
The intersection of the employee and customer experience is top-of-mind for executives across all organizations and we all know that happy and engaged employees make for happy customers. But how do we move beyond the platitudes and operationalize the alignment of the employee and customer experiences? How do we measure its success and create an ROI framework that moves senior leadership to invest in fundamental organizational transformation so we can execute on this alignment. Join this dynamic group leading talent and change management and organizational development executives for this strategic discussion.