Phil Burrows

Phil Burrows

Head of Digital Sales & Experience

Dynamic business leader & results driven change agent, Phil is Director, Head of Digital Sales & Experience for Verizon’s mobility e-commerce channel. In this role, his organization is responsible for over $25B in annual revenue impact, driving nearly a third of all of Verizon’s consumer sales while transforming the digital ecosystem, experiences & commerce capabilities.

Prior to this role, Phil was Director, Head of Digital Sales & Marketing for Verizon’s home internet suite of consumer products & services (FWA & Fios) where his channel had a $12B annual revenue impact. In his 10+ years at Verizon, Phil has had a successful track record at the executive level leading & delivering on high visibility & impact initiatives as well as developing high performing teams across a diverse set of functions including digital, omni-channel customer experience, product development, marketing, operations as well as corporate communications.

Phil holds a Master’s in Business Administration (MBA) in Management from Centenary University & received his certificate in Executive Leadership from Cornell University. He has his Bachelor of Arts (BA) degree in communications: Public relations & psychology from Seton Hall University. 


Tuesday, December 5

US/Central from 11 :50 AM to 12 :10 PM ( 20 mins )

Digital Sales & Experience - How Verizon Aligns The Employee and Customer Experience to Drive Sales and Customer Loyalty

Main Stage

  • Customer Experience Excellence

Main Stage