Shri Nandan is a digital transformation champion specializing in delivering groundbreaking digital solutions, meaningful customer experiences and millions in revenue using data insights, relevant technology, effective product roadmaps and global teams. Across diverse industries ranging from Insurance to Healthcare, she has championed digital initiatives and products that transform the customer experience and delivered solutions that elevate the organization's digital footprint across multiple channels.
As a self-proclaimed digital evangelist, Shri's goal is to Create a digital culture that thrives at the intersection of relevant technology and customer centric content. She has influenced enterprise-wide digital thinking and engendered relationships that align business goals with digital aspirations. Deeply rooted in the philosophy of "meet the customer where they want to be met", she has worked to create processes that empower organizations to deliver rapid and effective results using relevant relevant technology and platforms to support the product roadmap and business goals.
Monday, December 4
US/Central from 4 :05 PM to 4 :30 PM ( 25 mins )
[Roundtable] AI's Impact on The Customer Experience & Journey
Artificial Intelligence is on everyone's mind and we are all figuring out how we can leverage it to both automate and augment CX functions, capabilities and innovations. This session will bring together customer experience and journey innovation leaders to discuss how they see AI impacting the customer experience and key touch points along the customer journey.