Tamar Cohen is the Vice President of Employee Experience in Human Resources for Travelers. Employee Experience focuses on advancing business outcomes by improving internal programs and processes to enhance productivity and engagement. With deep experience in Experience Strategy, Tamar has worked as Head of Customer Experience across multiple global industries including Financial Services, FinTech, and most recently, Animal Healthcare. Across these different backdrops, she has designed and led programs focusing on experience strategy and design, brand, and culture. Over her career, across multiple industries, she has been leading teams to create best-in-class human journeys that have led to improved experiences and cultural evolutions for customers and employees alike while creating significant business value. Tamar holds a bachelor’s degree in Arts Administration from New York University
Monday, December 4
US/Central from 12 :05 PM to 12 :25 PM ( 20 mins )
[Main Stage Panel] Integrating the Employee and Customer Experiences: A Lesson in Change Management
The intersection of the employee and customer experience is top-of-mind for executives across all organizations and we all know that happy and engaged employees make for happy customers. But how do we move beyond the platitudes and operationalize the alignment of the employee and customer experiences? How do we measure its success and create an ROI framework that moves senior leadership to invest in fundamental organizational transformation so we can execute on this alignment. Join this dynamic group leading talent and change management and organizational development executives for this strategic discussion.