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Where CX and EX Leaders Unite

December 4-5, 2023 | Georgia Tech Hotel

Featured 2023 Speakers

Travis TrembathTravis TrembathVP, Fan EngagementPGA TourBala MaddaliBala MaddaliHead of Conversational AI Products & ExperiencesVerizonSean LeeSean LeeChief Customer Experience OfficerCoca ColaJehan MoghazyJehan MoghazyVP of Design, Experience Products & PlatformsCapital OneShawnte HollandShawnte HollandSr. HR Business Partner, FinanceVanguardNeil GibsonNeil GibsonSenior Vice President, Customer ExperienceFedExRita McGrathRita McGrathBest-selling Author / ProfessorColumbia School of BusinessApril Ho-NishimuraApril Ho-NishimuraHead of Customer & Employee ExperienceonsemiSam TamSam TamGM, Human Resources - Cloud + AIMicrosoftArtie SposaroArtie SposaroDirector, Service & HospitalityChick-Fil-AAidoo OseiAidoo OseiSenior Vice President of Corporate StrategyGlobal PaymentsKatrina TaylorKatrina TaylorPrincipal UX Designerlululemon

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Meet the Speakers

Conference Tracks

The Experience Enterprise

THE EXPERIENCE ENTERPRISE

  • Organizational Design
  • Building the Office of Enterprise Experience
  • Metrics & Quantifying EX / CX Impact
  • The Role of the HR Business Partner
  • Connecting EX/CX with BrandX
    View the Agenda

    Customer Experience Excellence

    Customer Experience Excellence

    • Customer Experience Program Design
    • Infusing Agile CX into Your Organization
    • Infusing AI into Acquisition, Journey & Service
    • Customer Data Management Strategies
    • Privacy & Compliance in 2024
    View the Agenda

    Employee Experience Excellence

    Employee Experience Excellence

    • Designing and evolving your EX program
    • Employee Experience Measurement
    • Design thinking for employee experience
    • Successful Voice of the Employee programs
    • Hybrid Workplace Success in 2024
    View the Agenda

    THRIVING in 2024: Essential Trends

    THRIVING in 2024: Essential Trends

    • AI/LLMs: Fundamentals, Economics, and Reskilling
    • Human Creativity in the Age of Smart Machines
    • Pillars of Responsible Enterprise AI
    • Customer Privacy: Policy Horizon, Cookieless Futures
      View the Agenda
      Explore the Program

      THRIVE Starts December 4, 2023 in Atlanta, GA

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