[Breakout] CX Master Class Series: Designing Actionable Frameworks to Chart your Course

Today's world is radically complex. There are no simple solutions.  

Designing effective customer - and aligned employee - experiences that create value requires deep, purposeful thought. What's needed to chart your course are clear frameworks to organize the decisions that inspire confidence, align organizations, and drive action. Join Tom Daly - two-time AdWeek Top 10 “Most Influential People" - as he will share two deceptively simple and powerful techniques that have influenced dozens of enterprises and millions of consumers through his work at UPS, ING, and The Coca-Cola Company.