[Breakout] Harmonizing Employee Experience (EX) and Customer Experience (CX) on the Front Lines

In this breakout session, we will explore the pivotal connection between Employee Experience (EX) and Customer Experience (CX) at the frontline of your organization. The often-overlooked alignment between the experiences of your employees and the satisfaction of your customers can have a profound impact on your business success. We will delve into strategies and best practices for ensuring that your frontline teams are not only engaged and motivated but also equipped to deliver exceptional customer experiences. Join us to uncover the transformative power of aligning EX and CX and discover practical approaches to foster a workplace culture that not only serves your employees but also enriches the experiences of your valued customers.