[Breakout] Navigating the Digital Frontier: Harnessing Emerging Technology to Amplify the Voice of the Customer

Join us for an enlightening breakout session that explores the dynamic intersection of emerging technology and customer-centricity. In today's rapidly evolving digital landscape, businesses are constantly seeking innovative ways to connect with and understand their customers. This session will delve into the latest trends and strategies for leveraging emerging technologies such as AI, chatbots, data analytics, and voice recognition to not only listen to the voice of the customer but also to engage, personalize, and enhance the customer experience. Discover how leading organizations are embracing these tools to adapt, evolve, and create more meaningful and customer-centric interactions in the age of technology disruption.