[Lunch Keynote & Networking] How FedEx is Driving Transformational Change

We are thrilled to welcome FedEx's SVP of Customer Experience, Neil Gibson, to talk about how FedEx, a pioneering customer experience company in its own right, continues to innovate and focus obsessively on driving superior customer service and experiences for a global organizations that fields 1 million customer inquiries per week. Neil will talk about the FedEx customer experience framework and philosophy, their focus on data-driven planning, innovation and execution and why a commitment to first-rate customer service and experiences - driven by passionate and prepared employees - serves as the foundation for ongoing enterprise transformation and innovation at FedEx.