[Main Stage] AI Spotlight - Balancing Automation and Augmentation

Artificial intelligence is a transformative technology that has seemingly limitless possibilities - and potential threats and landmines. Moving forward, all enterprises must grapple with this powerful new technology that can both automate - and augment - various tasks that impact the customer and employee experiences. This session will explore how leading brands are preparing for the AI wave and how they are developing frameworks, policies and processes to manage this new technology and how they are thinking about balancing the benefits of automation and efficiency along with the potential for value-added augmentation.