[Main Stage Panel] Integrating the Employee and Customer Experiences: A Lesson in Change Management

The intersection of the employee and customer experience is top-of-mind for executives across all organizations and we all know that happy and engaged employees make for happy customers. But how do we move beyond the platitudes and operationalize the alignment of the employee and customer experiences? How do we measure its success and create an ROI framework that moves senior leadership to invest in fundamental organizational transformation so we can execute on this alignment. Join this dynamic group leading talent and change management and organizational development executives for this strategic discussion.