Monday, December 4
11 :50 AM - 12 :00 PM CST ( 10 mins )
Join Gautam Patankar, Chief Experience Officer at the golf course and resort hospitality management firm, Bobby Jones Links, as he discusses the critical synergy between front-line worker excellence, the customer experience and the bottom line. Learn about the company's unique CX >< EX framework which fosters an environment where employee engagement directly translates to exceptional customer interactions across a wide array of properties that feature a diverse set of customers. Don't miss this opportunity to explore the dynamic link between workforce performance and memorable customer experiences.