Artie serves as a leader on the Service & Hospitality team within the Marketing department at Chick-fil-A, Inc. He leads the Future Experience Team working on Strategy, Research & Development and Ordering & Meal Fulfillment Technology Development. His team shapes the future of Chick-fil-A in terms of service processes and hospitality across all ordering and meal delivery channels (Drive Thru, Inside Dining, Mobile Pick up, Delivery, Curbside, Licensing, and International) for Chick-fil-A’s 2800+ locations.
Since 2012 Artie has served in several roles in the Marketing Department at Chick-fil-A. As a Marketing Education Consultant, he developed hospitality and marketing eLearning for Chick-fil-A Operators and Team Members. Afterward, he served as an Education Consultant for a large team of Marketing & Hospitality Consultants. Over the past eight years he's led or provided oversight for many innovation projects enhancing ordering and meal delivery experiences for Chick-fil-A guests.
Artie is a native of McDonough, GA. He and his wife Elizabeth reside in Peachtree City with their four children.
Monday, December 4
US/Central from 11 :30 AM to 11 :50 PM ( 12 hrs 20 mins )
[Main Stage Panel] Open Innovation Spotlight: Leveraging External Ecosystems & The "Intrapraneurial "Spirit to Drive CX Innovation
In a business landscape dominated by rapid consumer demand, product development and hype cycles, there has never been more pressure to innovate - particularly in the areas of product development and customer experience innovation. But as budgets remain tight and internal resources and bandwidth remain limited and stretched, forward looking companies can benefit from engaging external ecosystems and empowering its own corporate "intrapraneurs" to marshal knowledge, resources and capabilities both internally and externally to drive innovation forward. Join these leading open innovation "intrapraneurs" as they discuss their roadmaps and frameworks for innovation.