Artie Sposaro

Artie Sposaro

Director, Service & Hospitality

Artie serves as a leader on the Service & Hospitality team within the Marketing department at Chick-fil-A, Inc. He leads the Future Experience Team working on Strategy, Research & Development and Ordering & Meal Fulfillment Technology Development. His team shapes the future of Chick-fil-A in terms of service processes and hospitality across all ordering and meal delivery channels (Drive Thru, Inside Dining, Mobile Pick up, Delivery, Curbside, Licensing, and International) for Chick-fil-A’s 2800+ locations.

Since 2012 Artie has served in several roles in the Marketing Department at Chick-fil-A. As a Marketing Education Consultant, he developed hospitality and marketing eLearning for Chick-fil-A Operators and Team Members. Afterward, he served as an Education Consultant for a large team of Marketing & Hospitality Consultants. Over the past eight years he's led or provided oversight for many innovation projects enhancing ordering and meal delivery experiences for Chick-fil-A guests.

Artie is a native of McDonough, GA. He and his wife Elizabeth reside in Peachtree City with their four children.


Monday, December 4

US/Central from 11 :30 AM to 11 :50 PM ( 12 hrs 20 mins )

[Main Stage Panel] Open Innovation Spotlight: Leveraging External Ecosystems & The "Intrapraneurial "Spirit to Drive CX Innovation


  • The Experience Enterprise
  • Customer Experience Excellence

Main Stage