Bala Maddali

Head of Conversational AI Products & Experiences

Bala Maddali is a strategist, influencer, innovator, story-teller, insights-driven product leader who is passionate about the convergence of people, products, experience, and technology.

We live in an algorithmic digital world that craves for humanness. He strongly believes human-centered Ai is the secret sauce that blends the digital and the human behavior to humanize the experiences.

He leads the Conversational Ai Channels, Product & Customer Experience for the Verizon Consumer group. He has a proven track record in leading and driving strategy, transformation and, commercialization of next-generation Digital experiences, Conceptualizing and enabling industry best and first products to delight customers and enable sustainable growth and value.

He is a curious speaker at multiple industry leading customer experience & Ai forums.He has 12 patents in the area of mobile and TV second screen convergence experience, social TV and voice & gesture-based app interactions.

BALA'S SESSION

Monday, December 4

US/Central from 9 :45 AM to 10 :15 AM ( 30 mins )

[Main Stage] AI Spotlight - Balancing Automation and Augmentation

Artificial intelligence is a transformative technology that has seemingly limitless possibilities - and potential threats and landmines. Moving forward, all enterprises must grapple with this powerful new technology that can both automate - and augment - various tasks that impact the customer and employee experiences. This session will explore how leading brands are preparing for the AI wave and how they are developing frameworks, policies and processes to manage this new technology and how they are thinking about balancing the benefits of automation and efficiency along with the potential for value-added augmentation.

Main Stage