Bala Maddali

Bala Maddali

Head of Conversational AI Products & Experiences

Bala Maddali is a strategist, influencer, innovator, story-teller, insights-driven product leader who is passionate about the convergence of people, products, experience, and technology.

We live in an algorithmic digital world that craves for humanness. He strongly believes human-centered Ai is the secret sauce that blends the digital and the human behavior to humanize the experiences.  

He leads the Conversational Ai Channels, Product & Customer Experience for the Verizon Consumer group. He has a proven track record in leading and driving strategy, transformation and, commercialization of next-generation Digital experiences, Conceptualizing and enabling industry best and first products to delight customers and enable sustainable growth and value.

He is a curious speaker at multiple industry leading customer experience & Ai forums.He has 12 patents in the area of mobile and TV second screen convergence experience, social TV and voice & gesture-based app interactions.


Monday, December 4

US/Central from 9 :45 AM to 10 :15 AM ( 30 mins )

[Main Stage] AI Spotlight - Balancing Automation and Augmentation

Main Stage

  • The Experience Enterprise

Main Stage