Sean Lee

Sean Lee

Chief Customer Experience Officer

Sean Lee currently serves as Chief of Customer Experience and senior vice president, The Coca-Cola Company, leading the North American Customer Experience organization. The business unit is comprised of foodservice operations and customer service teams including all North American syrup producing facilities, national foodservice distribution, contact center & sales support, Freestyle/dispensed equipment vending, and customer field operations. Additionally, he currently serves on the board of directors of the Coca-Cola Federal Credit Union, Atlanta Downtown Improvement District, National Business Aviation Association (NBAA), and the Thurgood Marshall College Fund .

Lee began his career as a United States Air Force Officer. He advanced to the rank of major and was honorably discharged after 12 years of active-duty service. During his tenure, he flew multiple combat missions and participated, trained, and led multiple global multinational operations. Post military service, he held multiple leadership positions with Hewlett Packard, MassMutual Financial Group, and The Coca-Cola Company.

Lee is a graduate of the United States Air Force Academy with a bachelor’s in general sciences/physics, as well as the USAF Russian Language Area Studies Immersion Program at the University of St. Petersburg in Russia. He has completed certificate courses in Aviation Safety & Security with the University of Southern California and the DoD/FAA Advanced Instrument School. Finally, he earned an MBA in management from Emory University in Atlanta.


Monday, December 4

US/Central from 9 :15 AM to 9 :45 AM ( 30 mins )

[Opening Keynote] A Customer Experience Discussion with Sean E. Lee, SVP and Chief of CX for The Coca-Cola Company


  • Customer Experience Excellence

Main Stage