Jehan is the Head of Design for Enterprise Consumer Product & Platforms where she oversees the foundational design work across all of Capital One’s digital customer experiences, along with the associate-facing platforms/tools and enterprise design system needed to build those digital experiences. In addition, she is the Accountable Executive for the MENA (Middle East North Africa) Business Resource Group to help create community and belonging for associates from the MENA region.
Before joining Capital One, Jehan held design & innovation roles at Havas, Medidata, R/GA and IBM. She brings over 21+ years of experience spanning both physical and digital experience design across a variety of industries and companies, including Nike, PWc, MasterCard, eBay, USPS, and Neiman Marcus. Her work has been recognized globally, including receiving a Cannes Lyons Silver and a Silver Midas award. Jehan currently holds five IBM patent filings and has published articles for CHI, Mobile HCI, and Forbes. She holds a Bachelors in Computer Science and a Masters in Human Computer Interaction from Georgia Tech and an MBA from Georgetown University.
Tuesday, December 5
US/Central from 9 :55 AM to 10 :10 AM ( 15 mins )
[Interview] 10 Good Minutes - How Capital One Is Aligning the Customer and Employee Experience
Join Capital One's VP of Design, Experiences and Platforms, Jehan Moghazy, as she shares her perspectives on creating foundational experiences and how the financial services giant is building a framework and platforms that power the strategic alignment of the customer and employee experience.